ORDER CANCELLATIONS 

All sales are final and we do not accept refunds/cancellations except if we exceed the processing time stated on the website.

If In any case, a client decides to Cancel his/her when we haven’t exceeded processing time, the client is to forfeit 20% of his/her payment,

 To cancel your order email us @ 

Or WhatsApp 

DELIVERY SIGNATURE 

By default all our, outgoing packages require clients to sign upon delivery or pickup due to the high crime rate around the world, we will not drop off any packages on your front porch unless specified by the customer to do so prior to purchasing.

EXCHANGE FOR A DIFFERENT WIG

Suppose you want an exchange on a product that doesn’t have a defect, in that case, you will have to arrange and pay for the shipping cost to our warehouse in Africa, as well as the shipping cost for the new wig back to you and an additional $150 will be added to your bill

 Once your product is received and inspected we will notify you and issue you an exchange (if applicable)

For exchange email support @

LOSS OR RETURNED PACKAGE AS A RESULT OF WRONG ADDRESS 

Any loss or returned package as a result of the client submitting the wrong address @ checkout will not be returned or mailed back without the client paying additional shipping and handling costs, if you input a wrong address and your wig has not been shipped or delivered we can help you update the right address with our courier partners as long as clients agreed to cover all extra expenses incurred.

RETURNS AND EXCHANGE

We accept returns for up to 7 days after you receive your order and if you are not satisfied, you have 7 days to return it back to us,7 days starting from the delivery date showing on the courier company tracking website.

 After 7 days have passed unfortunately we do not accept returns.

  Kindly note we will accept returns and bear all shipping fees incurred only if we ship out a wrong wig or wrong cap size.

 If for any reason a customer orders the wrong cap size or the wrong wig the customer is meant to bear the cost of return shipping back to our office in California or our factory in Africa.

For exchange or refund kindly send at least 5 pictures of the unit received and state your complaint for consideration 

Return Process: First, send us a minimum of 5 pictures and explain the reasons for the return. After we receive the photos,we’ll send you our return shipping address. Please provide us with a DHL or FedEx or USPS return tracking number to keep track of the package after you’ve shipped the wig,to ensure that we receive your package ensure to request for a signature upon delivery,as we will not be held liable for any returned parcel that is not signed for.

Please Note that the Item must be unused,unwashed undamaged and lace and baby hairs must be uncut and in it’s original package.if for any reason wig has been used,unfortunately you will not be eligible to return/exchange

Complaint email:

Whatsapp: +1 (628) 272-9648

MISSING PACKAGE SENT TO THE CORRECT ADDRESS 

Jo Annis braided wigs will not be responsible for uninsured missing packages sent to the correct address.

For any complaints or enquiries 

Kindly email us at 

Or WhatsApp us at @ +1 (628) 272-9648

EXCHANGE/RETURN ON CUSTOM ORDERS

All sales are final for custom orders. We do not accept returns or exchange for custom order as custom orders are made upon clients request.

To start your custom order WhatsApp us at @ +1 (628) 272-9648